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Both research and child protection practice are still far away from having uniform definitions of violence against children. The different disciplines involved in the sectors of national child protection systems rely on separate discourses and terms; definitions are sometimes rather general or implicit, and operationalizations of important elements are rare. The various terms in use – child maltreatment, child abuse and neglect, child endangerment, children at risk, children in need, etc. – speak of the variety, not only of concepts, but also of practices. With respect to the latter, definitional issues are also issues of the scope and thresholds of intervention. This chapter provides an overview of major terms and definitional approaches to violence against children and identifies eminent differences between them. Findings from several studies on the Swiss child protection system, including the first multi-sectorial national survey on agency responses to child maltreatment, illustrate how professionals use definitions and the consequences of having multiple definitional concepts for documenting reported cases. We conclude by advocating for a consensus-based interdisciplinary process of developing shared definitions of violence against children.

We propose team-based organizing as an alternative to more traditional forms of hierarchy-based organizing in global firms.

Advancements in the study of global teams, leadership, process, and outcomes were organized into four themes: (1) openness toward linguistic and value diversity as enhancing team creativity and performance, (2) knowledge sharing in team-based organizations, (3) the significance of social capital for global team leader role success, and (4) shared leadership, satisfaction, and performance links in global virtual teams.

We identify questions at three levels for bringing research on team-based organizing in global organizations forward. At the within-team individual level, we discuss the criticality of process and leadership in teams. At the between-teams group level, we draw attention to that global teams also need to focus on relationships and interactions with other teams within the same global firm, for example, when sharing knowledge. With respect to the across-teams organizational level, we highlight how bringing people together in global teams from different organizational units and cultures creates the potential for experiential individual and team-based learning, while making the firm more flexible and adaptable.

The potential of the relatively underexplored idea of global team-based firms as an alternative to hierarchy open up questions for empirical research, and further theorizing about the global firm.

Practitioners can learn about organizational, team, and individual challenges and benefits of global team-based organizing.

A century-old dominant organizational form is challenged when moving away from hierarchy- and hybrid-based forms of organizing toward team-based global organizing of work.

European hotels, which tend to be individual businesses, have a hard time resisting the continued globalization pressure. In order to survive the fierce international competition, Europe's hotel business needs to offer their potential customers an added value that they do not receive from hotel chains. The author shows how European hotels can prevail by developing international service competencies.

For decades, the construction industry has not significantly changed the way it operates, despite its economic and ecological importance worldwide. Hilti’s ambition is to change that and create a better future for its customers. This chapter highlights which trade-offs Hilti faces in their innovation journey towards solutions, while transforming the organisation: speed versus involvement, agility versus perfection and relationship versus competencies. Visible leadership and the preservation of the unique Hilti culture has been critical to deal with those dualities. To create tangible results, it has proven essential to evolve structures and processes for the ‘new solution’ businesses, while changing the way of hiring people and the types of people required for those new units. Innovating the ‘Hilti way’ summarises key learnings for other organisations.

Den Anstoss gab die belgische Krankenkassen‐Dachorganisation «Alliance nationale des Mutualités chrétiennes», Brüssel, die zirka 4,5 Millionen Mitglieder zählt und seit dem Jahre 1949 u. a. in leerstehenden Holzbaracken des Armeesanitätsdienstes alljährlich Tausenden von Kindern in Ferienkolonien Unterkunft gewährte, so in Melchtal, wo 2000 Schlafstellen mit guten Erfahrungen für Ferienkinder ausgenützt werden.

The purpose of this paper is to provide a framework for guiding social innovation in service (SIS), defined as the creation of novel, scalable and sustainable market based service offerings that solve systemic societal problems.

This research provides a review and synthesis of transdisciplinary literatures to establish a basis for the conceptual framework proposed for SIS.

It is argued that the primary unit of an SIS is the service firm and that there are micro-, meso-, and macro-level actors and enablers in the ecosystem that can help bring about SIS. Examples from the hospitality and tourism industry are used to demonstrate key points.

Benefits of an SIS to companies include growth through new markets and innovative value offerings, sustainable supply chains in production, building consumer value and trust in the company/brand, attracting and retaining talent and being proactive in including social and environmental measures of success in customer metrics and company financial reporting.

This paper contributes to the social innovation and service literature by: offering a new, scientifically supported view of an SIS; providing managers with a framework to guide social innovation within their service firm and for the benefit of their company and its stakeholders; and directing service scholars to research issues necessary to advance SIS.

This paper reviews the needs of distance learners, and looks at ways in which the Internet can assist or obstruct service provision to off‐campus students. A hybrid approach is recommended. The Internet's impact on the role of librarians involved in supporting distance learners is briefly discussed.

The authors propose an interesting model which describes the success factors and formative principles for customer‐oriented supply (DESIRE model). They illustrate the steps which, in the case of the Eifel tourism region, are necessary for the creation of a functional region

Die westdeutsche Tourismusentwicklung der jüngeren Vergangenheit ist gekennzeichnet durch ein etwa gleichbleibendes Aufkommen von rund 16 Millionen inländischen Erholungsreisenden pro Jahr. Zwar konnte der Inlandstourismus mit den enormen jährlichen Steigerungsraten der Reiseintensität ins Ausland (1976 – 81 = ?+ 3,3 %) bei weitem nicht Schritt halten, er stellt jedoch trotzdem einen wichtigen Wirtschaftsfaktor für die gesamte Bundesrepublik, insbesondere in bestimmten Landesteilen (z.B. Oberbayern), dar.